Spectrum increases Internet speed in county

By ED HOWELL, Daily Mountain Eagle
Posted 12/29/17

Walker County customers of Spectrum Internet can now see an improvement in their service.

On Wednesday, Spectrum (www.spectrum.com) confirmed increased download speeds for the company’s internet service in the Birmingham …

This item is available in full to subscribers.

Please log in to continue

Log in

Don't have an ID?


Print subscribers

If you're a print subscriber, but do not yet have an online account, click here to create one.

Non-subscribers

Click here to see your options for becoming a subscriber.

Spectrum increases Internet speed in county

Posted

Walker County customers of Spectrum Internet can now see an improvement in their service.

On Wednesday, Spectrum (www.spectrum.com) confirmed increased download speeds for the company’s internet service in the Birmingham area also include Walker County customers. A spokeswoman, Jennifer Candler, said customers in Jasper will be part of that action.

The company has increased the speeds in this area from 60 Mbps to 100 Mbps, which amounts to a 66 percent increase, according to a release the company issued last week.

No price increase will be charged for the improved service, which is now available to its customers.

Candler declined on Wednesday to release the number of customers in Walker County due to reasons of competition with other companies.

The company said in the release it has also automatically increased speeds for current residential customers with new Spectrum Internet packages and for clients with new Spectrum Business Internet service.

“More than 99 percent of our customers now have access to Spectrum Internet with starting speeds of 100 Mbps,” said Joe Pell, assistant vice president of field operations for Alabama. “We’re delivering internet customers even more speed for streaming, surfing and social media, all with no change in the price of their Spectrum package.”

Spectrum Internet claimed it now offers the fastest internet starting speeds in the Birmingham area with no data caps, modem fees or contracts. A small percentage of Spectrum Internet customers will need a new modem to receive the faster speeds, and affected customers will be contacted directly with details on exchanging their modem.

Customers with legacy Spectrum packages will receive the faster speeds automatically in 2018, according to the release.

Spectrum is the name of the broadband services offered by Charter Communications, the second largest cable operator in the United States.